Animals

At Pottering Around Los Angeles, every kit is packed by hand with care. We want you to love your purchase! If something isn't right, we're here to help. We accept returns within 14 days of delivery for unused, unopened items in their original packaging.

To start a return, please email us with your order number and reason for the return. Once your return is approved, we'll provide instructions on where to send your item.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Yes. The following items are considered Final Sale and are not eligible for returns or exchanges:

Opened or used plaster painting kits
Opened paint, brushes, or craft supplies
Personalized or custom-made items
Clearance, sale, or promotional items marked Final Sale
Gift cards

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We'll happily work with you to replace the item or provide another appropriate solution.

We work hard to get your order packed and on its way as quickly as possible!

Processing Time

Orders are typically processed within 1–3 business days.

During busy periods, holidays, or new product launches, processing times may take slightly longer.

Shipping Time

Once your order has shipped, estimated delivery times are:

California: 1–3 business days
Western U.S.: 2–5 business days
Central U.S.: 3–6 business days
Eastern U.S.: 4–7 business days

Please note that these are estimated delivery times and may vary due to weather, carrier delays, or other circumstances beyond our control.

Tracking Your Order

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

Need Your Order Quickly?

If you need your order for a birthday, party, or special event, please contact us before placing your order. We'll do our best to accommodate your timeline whenever possible.

Shipping costs are calculated at checkout based on your order size, weight, and delivery destination.

We offer FREE standard shipping on all U.S. orders over $100.

Standard Shipping

Shipping rates typically range from $4.95–$9.95 depending on the size of your order and where it's being delivered.

Expedited Shipping

Need your order sooner? Expedited shipping options are available at checkout for an additional cost.

International Shipping

International rates will be reflected at check out.

If you have any questions about shipping or need your order by a specific date, please don't hesitate to contact us, we're happy to help!

Absolutely! We'd love to help create something special for your celebration.

Whether you're planning a birthday party, baby shower, bridal shower, school event, corporate gathering, or have a unique theme in mind, we can work with you to create custom plaster painting kits that match your vision.

Tell us about your event, the number of guests, your theme, colors, or any special requests, and we'll do our best to bring your idea to life.

Fill out the form below, and we'll get back to you within 1–2 business days.